FloodLens is operated by Jackson Milburn, Australian sole trader, ABN 51 318 772 659.
FloodLens is operated as a sole trader and does not currently staff a support mailbox. Written enquiries can be sent to the operator at the address recorded against ABN 51 318 772 659 on the Australian Business Register.
If a report was not delivered, is materially defective or does not match what was sold, contact us so we can investigate. Depending on the circumstances and your rights under the Australian Consumer Law, the appropriate remedy may include correction, re-supply, refund or compensation for reasonably foreseeable loss or damage.
Include the property address, purchase date and your Stripe receipt or session number. Please do not send card details or identity documents.
FloodLens is not selling reports at this time, so there are no purchases, payments or refunds to administer. If that changes, this page will set out the purchase and refund process before any sale is possible.
For a suspected data or address-matching problem, include the address, lot/plan if known, the section concerned and a screenshot. FloodLens can correct its presentation, but official source records may need to be corrected by the responsible authority.