FloodLens is a registered business name of an Australian sole trader, ABN 51 318 772 659.
For support, a refund request, or a data correction, use the form below. There is no monitored mailbox for FloodLens.
If a report was not delivered, is materially defective or does not match what was sold, send a message above so we can investigate. Depending on the circumstances and your rights under the Australian Consumer Law, the appropriate remedy may include correction, re-supply, refund or compensation for reasonably foreseeable loss or damage.
Include the property address, purchase date and your Stripe receipt or session number. Please do not send card details or identity documents.
If a report was not delivered, is materially defective or does not match what was sold, send a message above so we can investigate. Where a report was paid for, your rights under the Australian Consumer Law apply and the appropriate remedy may include correction, re-supply, refund or compensation for reasonably foreseeable loss or damage.
Include the property address, purchase date and your Stripe receipt or session number if you have one. Please do not send card details or identity documents.
For a suspected data or address-matching problem, include the address, lot/plan if known, the section concerned and a screenshot. FloodLens can correct its presentation, but official source records may need to be corrected by the responsible authority.