Privacy Policy

Last updated: 18 July 2026

FloodLens ("we", "us") is operated by Jackson Milburn, an Australian sole trader (ABN 51 318 772 659), that provides property hazard and context reports for Queensland. This policy explains what information we collect, why, and what happens to it. We aim to collect as little personal information as possible: FloodLens has no user accounts and works without you identifying yourself.

What we collect

• Search activity — the coordinates and addresses you search or click on the map, and which report sections you view. This is inherent to producing a report about a location.
• Usage analytics — anonymous product events (for example "report viewed", "checkout started") used to understand what works and detect abuse. We do not use third-party advertising trackers.
• Payment information — payments are processed entirely by Stripe. We never see or store your card details. We store the Stripe session identifier and, if you provide one, the email address you enter at checkout, so we can deliver your receipt and restore your report access.
• Server logs — standard technical logs (IP address, request path, timestamps) kept for security, rate limiting, and reliability.

What we do with it

• Generate the reports you request and deliver paid access.
• Email you a receipt and an access-restore link when you purchase.
• Detect and prevent abuse (rate limiting, payment fraud).
• Improve the product using aggregate usage patterns.

We do not sell or rent personal information, and we do not use it for third-party marketing.

Third-party lookups made when you run a report

Some report sections query live external services at the time you run a report. Those services receive the location being looked up (coordinates or address), but nothing identifying you personally:

• Queensland Government and council spatial services (zoning, easements, environmental overlays, flood overlays);
• other supported services listed in the report's source information.

Automated NBN, live suburb-crime and QBCC pool-register lookups are currently disabled.

Cookies and local storage

We do not use advertising cookies. If you purchase access, your access token is stored in your browser's local storage so your report keeps working on this device. Clearing your browser data removes it — the restore link in your receipt email brings it back while your access is still valid.

Retention

• Payment and entitlement records: kept as required for tax and accounting law (generally 5 years in Australia).
• Product analytics events: normally deleted after 90 days.
• Hosting and security logs: retained for the shortest period reasonably needed for security, abuse prevention and incident investigation, subject to the hosting provider's controls.

Access, correction, and complaints

You may request a copy of, correction of, or deletion of personal information we hold about you (in practice this is at most your checkout email address and purchase history). Contact us through the support page. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).

Changes

We will update this page if our practices change. The "last updated" date above reflects the current version.

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